If you are a Facilities Managed (FM) Customer, which means that SmartDebit provide you with your licence to collect Direct Debits, cleared funds will be transferred to your designated bank account on your contractually agreed transfer date. This will differ between each Customer. In advance of the transfer, you will receive a Funds Transfer Summary Report.
Funds may be delayed to allow for SmartDebit to process any deductions that may be applied to your account. More information on these deductions can be found here.
If you require an additional Funds Transfer date (because you have several collections throughout the month), or you have any further queries, please contact our Customer Service Team by emailing firstname.lastname@example.org, calling 01276 851820 or by using our Live Chat facility.