When do I need to import my Collections and New Payers?

You must import all of your charges and new payers before they are sent to Bacs. In order to achieve this, you must adhere to your Collection File Lead Time and your Payer File Lead Time.

For those of you who process on working day based lead time - you will need to count back the number of working days (Monday to Friday excluding Bank Holidays and weekends) from the date you wish to collect. This will determine the last date that you are able to either add new payers or collections.

For those of you who process on calendar day based lead time - you will need to count back the number of calendar days (including Bank Holidays and weekends) from the date you wish to collect. This will determine the last date that you are able to either add new payers or collections.

To confirm your lead times, please get in touch with our Customer Support Team by emailing [e-mail], calling 01276 851820 or by using our LiveChat facility.

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