Automated Direct Debit Instruction Service
What is an AUDDIS?
An AUDDIS is the notification of any bank returned Direct Debit Instructions (i.e. any issues with new payer's which have been set-up) and these can be received at any time. They are automatically applied onto the SmartDebit system.
How am I notified of an AUDDIS report?
We will send you an e-mail to advise you that you have an AUDDIS to collect. A link within this e-mail will take you through to the reports section on SmartDebit Pulse. You are then given the option of opening this as either a CSV or XML (CSV is generally easier to read).
What does an AUDDIS look like?
If you open your AUDDIS report as a CSV, the data will be depicted as above. The reason codes meanings are given to you within the report but the most common of these are as follows:
- Instruction cancelled by payer (1) - The payer has cancelled the instruction shortly before the collection
- No Instruction (6) - Either you are trying to collect on an instruction too soon or the instruction has become dormant. Contact Customer Services in the event of dormancy for assistance.
- Instruction transferred to another bank/building society – This is automatically updated on the SmartDebit System.
With certain reason codes (reason code 1 Instruction Cancelled by payer) you may wish to contact your customer. However, all the necessary amendments will automatically be applied within SmartDebit.
- AUDDIS reports tell you all of your unpaid Direct Debits. It's important to keep up to date with these so that you can easily reconcile your successful payments.