As part of our ongoing commitment to the security of our clients’ data, we have introduced the masking of sort code and account details in the Bacs reports that we provide.
This conforms with standards already used in the SmartDebit System and will look the same as the account details on your own bank statements.
For example, if your Sort Code is 000000 and your account number is 12345678, it has previously been displayed as 000000 12345678. In future, it will be displayed as **********5678
If you have your own Service User Number (SUN), you are responsible for the security of your customers’ data. You can instruct that we do not use masking by sending an email to firstname.lastname@example.org
If you use our FM service (SmartDebit provided your SUN), you can request that we do not use masking by sending an email to email@example.com and your request will be risk assessed on an individual basis.