If you receive an ARUDD/unpaid report from Bacs you can use SmartDebit to represent the failed collection.
If you search the payer within SmartDebit you will see you have the option to represent on the first tab of the individual's page:
Alternatively, if you go to the "Collections" tab and select "Failed Collections" from the drop-down - you will also be given the option to represent here.
Clicking the represent button will provoke the payment to be resent to the bank the debit will attempt re-collection in 5 days time. Please note there will be a charge for processing an additional charge file.
- If you have several debits you wish to represent - action all of these on the same day as this will only incur a single file fee (hypothetically, if you did one per day you would receive a file fee for each).