Within SmartDebit Pulse you are now able to hide any of your cancelled Payers.
In order to achieve this, when logged into the SmartDebit system, select your "Payers" tab. There you will see the option to filter your Payers by status:
Therefore, to hide any of your cancelled Payers, simply select "Live" to view only your Live Payers.
We are unable to delete any Direct Debit Instructions (including those which are cancelled) from SmartDebit for Audit purposes. Service Users must be able to see past debits and any actions that have taken place on any instruction. It is also part of the AUDDIS regulations that Audit details are held indefinitely.