There are three reasons why you may not be able to represent a Direct Debit:
1. It is past the cut off date:
With all unpaids on our system you have a 30 day window to represent the payment. Once this date has passed you will no long be able to represent the failed payment and will have to use an alternative method such as taking a larger charge with the payer's next debit or using the One-Off Payment feature (OWN Sun Customers Only).
2. The Direct Debit is cancelled:
If the Direct Debit has been cancelled since your last collection, you will not be able to represent the debit. In cases like this, you will need to contact your customer and advise them that their last debit has been returned unpaid, and because the Direct Debit has been cancelled they will need to pay by an alternative method eg cheque or Bacs transfer.
3. End/Final Processing Date:
If you have an end date after your collection date, and the last debit has come back unpaid, you will not be able to represent the debit because you are past the end date. You will need to collect this by another method.