Why can't I represent my failed/unpaid Direct Debits?

There are three reasons why you may not be able to re-present a Direct Debit:

1. It is past the cut off date:

With all unpaids on our system, you have a 30 day window to re-present the payment from the original collection date. Once this date has passed you will no longer be able to re-present the failed payment and you will have to use an alternative method, such as taking a larger charge with the payer's next debit or using the One-Off Payment feature, (OWN SUN Customers only).

2. The Direct Debit is cancelled:

If the Direct Debit has been cancelled since your last collection, you will not be able to re-present the debit. In this case, you will need to contact your payer and advise them that their last debit has been returned unpaid, and because the Direct Debit has been cancelled they will need to pay by an alternative method, e.g. cheque or Bacs transfer.

3. End/Final Processing Date:

If you have an end date after your collection date, and the last debit has come back unpaid, you will not be able to re-present the debit because you are past the end date. You will need to collect this by another method.

4: Returned in an ARUDD Report 'NO INSTRUCTION':

When a Direct Debit returns in a Bacs report as 'NO INSTRUCTION', this implies that no instruction for this Direct Debit is held at the paying bank. As a result of this, you will be unable to re-present the failed Direct Debit. If it is a dormant Direct Debit (typically hasn't been collected in 13 months), we can resubmitted this instruction to Bacs. However, should you wish to re-present a NO INSTRUCTION, please make contact at [e-mail] and we can request our Technical Team to override this.

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