This report is only available for FM SUN Customers
Why is the value on my Funds Transfer different to my collection report?
Your funds transfer may differ from your collection report because of unpaids (ARUDDs) or Indemnity claims (DDICA) which are deducted from the collection value, this will give you a different transfer value to the total in the collection report email.
Any unpaid Direct Debits following the collection are emailed to you, as are any Indemnity Claims (DDICA). We then deduct these from your transfer to give you the value of the transfer. For more information on how you are notified of your Bacs Reports, click here.
It may help to refer to your Successful Collection Report if you are having difficulties reconciling.
I cannot locate my Collection Report
If you have mislaid your collection reports (which have an attachment listing all your payers and values for collection) there is more information on where you can locate these in the system here.
I have not received my Funds Transfer when I expected to
Funds Transfers can only be made on working days, therefore, if your funds transfer is due over a weekend it will be made on the next available working day. If you have not received a Funds Transfer you were expecting, please contact our Customer Support Team on 01276 851820 or firstname.lastname@example.org.