There are two methods of cancelling a payer:
1. Ask the customer to cancel at their bank
Your payer is able to cancel their Direct Debit directly with their bank. This is the preferred way and your cheapest option as you will not be charged for this action. When this is processed, you will be notified via an ADDACS Report displaying reason code '1'. The SmartDebit system will then automatically be updated to show this Direct Debit as cancelled.
2. You cancel the payer on SmartDebit
You are able to cancel a payer's instruction by clicking on the 'Cancel' button (located on the payer's page within Smart Debit).
This then sends the cancellation to Bacs and cancels the instruction on SmartDebit, which will appear as:
You will be charged a file fee for this transaction which will be seen on your invoicing.
- How do I reinstate a cancelled Direct Debit
- How do I hide/delete cancelled Payers?
- ADDACS Reports Explained