If you are set up as a Service User Administrator you can create your own users in SmartDebit Admin. To do this, click onto the Users Tab, you will see that there are two types of users that can be created:
1. Create Service User Administrator
2. Create Office Admin
You are unable to create another Service User Administrator via this tab. If you click on the 'Create Service User Administrator' you will get the following error message:
If you need another Service User Administrator, please email firstname.lastname@example.org with the name and email address, and we will create it, emailing you once done.
To create an Office Admin, click onto 'Create Office Admin' the following boxes appear on your screen:
Complete these fields and click create.
Facilities Managed Service Users (FM) will need to email their request to email@example.com. Providing us with your colleague(s) full name and email address. Once created we will email you back, you will need to call for the password.
Please note: we advise that the password is changed once you have logged in.
For both Bank SUN and FM Customers; once a user has left the organisation please email providing their username and we will deactivate their login.
The only difference between Service User Administrators and Office Admin logins is that Service User Administrators can create Office Admin logins and Office Admins can't.