To see the history of the Direct Debit, log in to SmartDebit Admin, click on the Direct Debit Tab, locate the Payer using the search field and click on the reference once it is found. This opens up all the payers details.
The audit trail is at the bottom on the left hand side, it may be closed so just click on
the icon to the left of the Audit Details. This will open up the history of the payer, when they were set up, amendments made and debits added.
If you have any questions please email firstname.lastname@example.org