For those of you who process on calendar day based lead time - you will need to count back the number of calendar days (including Bank Holidays and weekends) from the date you wish to collect. This will determine the last date that you are able to either add new payers or collections.
New Payers: Example
For new payers, if your lead time was 11 calendar days and you wanted to collect on the 13/07/2017, you would need to ensure that you added the payer onto the system by 01/07/2017. This is because you must allow 11 clear calendar days prior to the due date.
For collections (or charges), if your lead time was 10 calendar days and you wanted to collect on the 13/07/2017, you would need to ensure that you added all charges onto the system by 02/07/2017. This is because you must allow 10 clear calendar days prior to the due date.
- If possible, import all charges and payers as far in advance as you're able to, in order to limit the possibility of missing your cut off date.
- You receive your Collection Report on the day of submission, i.e. the date on which the funds are sent to Bacs and therefore it is too late to make any amendments.
- If you are concerned about needing to make amendments to your imported collections, you are able to request an early collection report by contacting the Customer Service team. For further information on these please click here.
- If you would like to reduce your lead time - contact your sponsoring bank (i.e. the bank who provided your Service User Number).
- How do Working Day Lead Times work?
- Direct Debit Collection Reports
- Early Direct Debit Collection Reports