SmartDebit invoice their customers on the first working day of the month and include all the processing for the previous Calendar month. The invoice is then emailed to the Service User.
You may see the following charges appear on your invoice:
This monthly charge covers; your client account, support from the customer service team and one funds transfer a month.
Direct Debit Transactions
A transaction is a collection, cancellation, new payer, amendment to an existing payer (account details) or an unpaid debit within the calendar month. Transactions are charged according to submission date.
File Submission to Bacs
A file is a batch of transactions, either collections or payers that have been submitted to Bacs.
A collection file contains all collections submitted for a specific date, whereas a payer file can include new payers, cancellations and amendments.
In order to limit file charges we recommend that customers either ask their customers to cancel the DD instruction with their bank or alternatively ‘save up’ any cancellations and amendments and only enter them to the system 12 calendar days before the next collection. This way they will be submitted to Bacs the next day along with the new payers thus incurring 1 file fee.
These are charged where customers have requested use of these facilities on their account. If you wish to stop using these facilites, please contact a member of the customer services team.
Extra fees agreed
Extra charges are for when you have requested additional fund transfers or collection dates on top of those that are included as part of your subscription costs. These are charged at £10 for each additional item.
These fees are charged for customers that have fund transfers of over £250,000 (charged for each transfer over this amount).