Successful Collection Reports

Successful Collection Reports are available for SmartDebit customers 3 working days after the scheduled collection date. The purpose of this report is to provide a clear view of which payments have been successful or unsuccessful on this particular collection.

What information is in the Successful Collection Report?

Within the report you are provided; Payer Reference (also known as Bacs Reference), Account Name, Amount, Date of Payment, Customer ID and the whether or not the payment has been collected successfully. 

How to generate your Successful Collection Report

To access your Successful Collection Reports you will need to action the following steps:

• Log into SmartDebit Pulse and select the ‘Reports’ tab.
• You will then need to click on the tab that shows ‘Any Report Type’ and select ‘Successful Collection Reports’.                           
• TIP: If you want to search for reports within a specific time period, this can be done by amending the date in the ‘from’ and ‘up to’ tabs.
• Once you have selected ‘Apply Filters’ your reports will appear. These reports can be viewed within the portal or downloaded as a .csv file.  

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