You are able to personalise the Direct Debit Instructions you send to your payers as well as the emails which are sent by SmartDebit on your behalf.
SmartDebit are happy to customise your Direct Debit Instruction with your company logo and simply require you to provide your logo (gif or jpeg, maximum size 600px x 100px) to firstname.lastname@example.org.
For your Paper Instruction
You are free to personalise the paper Instruction we sent to you when you began processing with SmartDebit. Your logo must be placed in the top, left-hand corner of the DDI as can be seen below. You may have to resize the logo to fit and please ensure that you don't shift boxes around on the DDI.
If you are struggling to amend this, please email the Customer Support team on email@example.com, attaching your logo and we will attach this on your behalf and return it to you.