Browser support

Introduction

Internet and web technologies are constantly changing and progressing. In order to keep up with these advances and to ensure that we can consistently deliver cutting edge and more importantly, secure, technology to our clients, we need to ensure they are available via modern, and more importantly, secure web browsers.

Supported Browsers

We support (i.e. actively fix display and functional issues excluding normal variation in layout inherent in different platforms):

• Google Chrome: latest two versions
• Mozilla Firefox: latest two versions
• Microsoft Edge: latest two versions
• Safari: We endeavour to support the latest two versions, but this is not routinely tested.

All versions above are supported on Windows and Mac.

Supported browser configurations

Browser support depends on the users having the following settings:

• JavaScript must be enabled
• Cookies must be enabled
• Security protocol equal/newer than TLS 1.0
• Minimum screen resolution of 1280 x 1024

Update June 2021: In line with Microsofts decision to retire the Internet Explorer browser, SmartDebit will block all access to our systems using IE from the 22nd June 2021.

Microsoft released Edge as its replacement for IE in 2015. IE always had compatibility problems with modern web standards so, in part, this was an attempt to break from the past. Edge has been Microsoft’s development browser of choice since this time. For more information on IE mode within Edge please visit the https://docs.microsoft.com/en-us/deployedge/edge-ie-mode

Notes on compatibility view and earlier versions of IE7

SDOnline has not been tested on IE7 so it means if the application is run in compatibility mode of IE (any version including 9) then it will behave as IE7. So we advise avoiding compatibility mode. 

To disable the compatibility view setting, visit the “Compatibility View Settings” dialogue and uncheck “Display Intranet Sites in Compatibility View”. Alternatively, it can be set via Group Policy.