Payment Notification Status – Payers Page
This article will help you understand the coloured notification circles that you will see within an ‘Edit Payer’ page. All the different colours have different meanings so it is important to know what each one relates to.
If you have any further queries on these, please do not hesitate to make contact with the Customer Support Team who will be able to advise you further.
If you see a blue circle within a Payer, this means that no collections have been taken yet on this Direct Debit. You will always see a blue circle when you set up a new payer.
An orange circle relates to a collection that has been submitted but not yet collected.
A green circle indicates that there has been a successful collection. If a collection has been successful, this will turn green 2-3 working days after the collection date.
A red circle indicates that there has been a failed collection or an indemnity claim (DDICA). Therefore, a circle will turn red if we have received a Bacs report stating that the Direct Debit couldn’t be processed or must be returned.
This circle refers to there being no collection scheduled or it is just a normal upcoming regular amount.