Welcome to SmartDebit!
At SmartDebit, we pride ourselves on our high level of Customer Service and we wish to ensure that your account with us is set up in a timely manner.
Once you have signed and returned your SmartDebit agreement, we will pass all documentation to our Compliance Team who will carry out the relevant Anti-Money Laundering and KYC due diligences in line with our Financial Conduct Authority Accreditation. If our Compliance Team require any further information, your Sales contact will be in touch to request this.
When the Compliance checks are complete, your agreement will be passed to a member of our Customer Services Team who will be handling your set-up. They will also ensure that all relevant actions are taken depending on the nature of your account with us, to ensure a smooth and timely set-up. As we offer two separate services, Facilities Managed and Own SUN, the process from here varies. Please see below the relevant processes in relation to each.
Once our Customer Service Team has received your agreement, they will work right away to get your account set up. As SmartDebit are providing you with your Service User Number (SUN), we will request this from our sponsoring bank and will apply for your ring-fenced client account. This is the account into which your collections will be deposited prior to your Funds Transfer. From the date we request the Service User Number, our sponsoring bank have up to 8 working days to provide us with an AUDDIS (Automated Direct Debit Instruction Service) Live date. As soon as we receive your Account Number, we will issue you with an initial Welcome Email outlining the next steps and with a copy of your Direct Debit Instruction and Telephone Scripts attached. A final Welcome Email will be issued once your AUDDIS Live date has been confirmed by our sponsoring bank.
Once AUDDIS Live, you will be able to process Direct Debits on the SmartDebit Pulse portal. As standard, your Customer Service representative will provide a system demonstration that will be tailored to your account with us.
Please allow 7-10 working days for your SmartDebit account to be set up once your agreement is provided to our Customer Service Team.
Once our Customer Service Team has received your agreement, they will work right away to get your account set up. As you are processing with your own Service User Number (SUN), SmartDebit can complete your set-up straight away. Please note that if you are completing an AUDDIS Migration and/or Bulk Change or your SUN is not yet live, the set-up process will take longer to complete. This is because SmartDebit will complete the mandatory tests and provide the relevant documentation to assist you in achieving your Live Date. As with our Facilities Managed customers, SmartDebit will provide a system demonstration which will be tailored to your account with us.
Please allow 3-5 working days for your SmartDebit account to be set up once your agreement is provided to our Customer Service Team.
Once your demonstration has been conducted, your set up is complete and you can start processing through the SmartDebit Pulse portal.
Please note that all provided timeframes are an estimate and these may vary depending on your agreement with SmartDebit. If you have any queries, please do not hesitate to contact us at email@example.com. Alternatively you can call us on 01276 851820.