As an OWN SUN customer, SmartDebit will process your new Payers and Collections however we will not directly handle your Funds.
All Collections will be submitted on the account details provided to us page 11 on your SmartDebit agreement. These details are linked to your Service User Number and will be the account that your Collections are credited into on the day of collection.
If you wish to change the account in which you receive your Funds, you must ensure that your new bank or building society will and have taken on your SUN prior to SmartDebit making the change. Without doing this, SmartDebit will be unable to update your account and process your Collections.
If you have any queries or would like further information on moving bank account, please make contact with our Customer Service Team at firstname.lastname@example.org. Alternatively, you can call on 01276 851820.