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Olivia Sweet

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Latest activity by Olivia Sweet
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    Olivia Sweet created an article,

    Release Notes w/c 30th September 2019

    SmartDebit Pulse Fix: When creating Custom Reports, we have now ensured that the column sorting works. On the Payer Audit Log page, we were having some issues where the search function and the fil...

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    Olivia Sweet created an article,

    PSD2 & Strong Customer Authentication (SCA)

    PSD2 & Strong Customer Authentication (SCA) Announcement: The FCA have announced that they will not take enforcement action against firms for simply not meeting the relevant SCA requirements for ar...

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    Olivia Sweet created an article,

    Release Notes w/c 9th September 2019

    Release Notes w/c 9th September 2019 SmartDebit Pulse Fix: We have fixed a rare issue where invalid rows in a payer file upload would show as duplicates in SmartDebit Pulse Sometimes the summary s...

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    Olivia Sweet created an article,

    OWN SUN: Changing to a new bank or building society

    As an OWN SUN customer, SmartDebit will process your new Payers and Collections however we will not directly handle your Funds. All Collections will be submitted on the account details provided to ...

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    Olivia Sweet created an article,

    No Instruction (6)

    No Instruction (6) As a customer of SmartDebit, we will download your Bacs reports, on your behalf, each morning from Bacs Payment Services. These will then be uploaded to the SmartDebit Pulse port...

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    Olivia Sweet created an article,

    Release Notes w/c 29th July 2019

    Release Notes w/c 29th July 2019 SmartDebit Pulse Fix: We have resolved an issue that had caused some audit entries to be processed incorrectly. All audits had been correctly recorded in the data ...

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    Olivia Sweet created an article,

    Real Time Information Check Sum (RTI) – is this required?

    Real Time Information (RTI) was introduced in 2013 and does not change the way you calculate your PAYE, it will just require more frequent submissions. Rather than submitting PAYE Information once ...

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    Olivia Sweet created an article,

    What Happens Next? (After Sales)

    Welcome to SmartDebit! At SmartDebit, we pride ourselves on our high level of Customer Service and we wish to ensure that your account with us is set up in a timely manner. Once you have signed and...

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    Olivia Sweet created an article,

    Direct Credit User Authentication Levels

    When processing a Credit file through SD Direct, you will be required to Approve, Authorise and Submit once the file has been imported. As a user you can complete all of these three stages at once ...

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    Olivia Sweet created an article,

    Direct Debit User Authentication Levels

    To ensure that the SmartDebit Pulse portal meets our customers’ requirements, we have created different user authentication levels. These provide different access levels to the separate features wi...