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Stewart

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Latest activity by Stewart
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    Stewart created an article,

    Scheduled Maintenance: Sunday 16th June 2019

    Notification of a planned system outage of our customer-facing systems whilst we undertake essential maintenance. The essential maintenance will take place on 16th June 2019 between 16:00 and 19:00...

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    Stewart created an article,

    Why have SmartDebit applied deductions to my Funds Transfer?

    SmartDebit will make deductions to a Funds Transfer due to the following reasons: Unpaids: An unpaid Direct Debit is classified as a failed collection, which means that the funds have not been cle...

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    Stewart created an article,

    Why have SmartDebit changed the way Funds Transfer information is sent?

    SmartDebit have made the production of Funds Transfer Summaries more efficient and easier to read over the past several months. We are hopeful that in the future these changes will lead to shortene...

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    Stewart created an article,

    What time will my Funds arrive in my Bank Account?

    Funds Transfers are made via Faster Payment. As long as the receiving bank or building society also uses Faster Payment, the Funds transfer will arrive almost immediately (though sometimes, it can ...

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    Stewart created an article,

    SD Direct - video guide

    This video shows you how to create and upload a file into SD Direct

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    Stewart created an article,

    Browser support

    Introduction Internet and web technologies are constantly changing and progressing. In order to keep up with these advances and to ensure that we can consistently deliver cutting edge and more impo...

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    Stewart created an article,

    Creating a payer file - video guide

    Payer files are an easy way to create new payers in bulk.  This video shows how to create the payer file using the templates available within Pulse to ensure that it is in the correct format to be ...

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    Stewart created an article,

    Creating and uploading a collection file - video guide

    Collection files are recommended if collecting variable amounts from payers on each collection date - this is where the amount collected is different each week/month. Collections files can be used ...

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    Stewart created an article,

    Direct Credits Reports

    There are 2 Bacs reports that you may receive when processing Direct Credits: ARUCS - Automated Return of Unapplied Credit Service Report If the correct amount cannot be identified, or the payment ...

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    Stewart created an article,

    Pulse System Demo Video